Privacy policy
1. Introduction
Chogu’s (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website or purchase products from us. By accessing our website or placing an order, you agree to the terms of this Privacy Policy.
2. What Information We Collect
We may collect the following types of personal information:
Information you provide directly
· Name
· Email address
· Phone number
· Billing and shipping address
· Order details and purchase history
· Information submitted through contact forms or customer enquiries
While Chogu’s collects this information to process and fulfil your order, none of it is stored on Chogu’s own servers or business premises. All customer data is securely stored and processed by Shopify and trusted third-party service providers who support our e-commerce, payment, marketing and fulfilment functions.
Information collected automatically
When you browse our website, Shopify automatically collects information such as:
· IP address
· Browser and device details
· Pages visited and time spent on the site
· Cookies and tracking data
Payment Information
We do not store or access your credit card details at any time. Payments are processed securely by third-party payment gateways (such as Shopify Payments, PayPal, Afterpay), who handle your financial data in accordance with PCI-DSS industry standards.
3. How We Use Your Information
We may use your personal information to:
- Process, fulfil and deliver your orders
- Communicate with you about your order status
- Provide customer service and support
- Send transactional emails, updates and notifications
- Improve our website, products and user experience
- Send marketing communications (only if you opt in)
· Prevent fraud and comply with legal obligations
We only use your information for the purposes for which it was collected or as permitted by law.
4. Sharing Your Information
We may share your information with trusted third parties who assist in operating our business, including:
· Shopify (our website and e-commerce platform)
· Payment processors (e.g., Shopify Payments, PayPal, Afterpay)
· Marketing, email and analytics providers
· Shipping, courier and fulfilment partners
· IT and technical service providers
These providers may store or process information outside Australia. We only work with reputable partners who follow strong data protection standards. We do not sell, rent or trade your personal information.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to:
· Ensure the website functions correctly
· Remember your preferences
· Analyse site traffic and performance
· Support advertising and marketing activities
You may disable cookies in your browser settings, although some website functions may not work as intended.
6. Marketing Communications
If you subscribe to our newsletter or choose to opt in during checkout, we may send you:
· Product updates
· Special offers
· Promotions
· News from Chogu’s
You may unsubscribe at any time by clicking the link in our emails.
7. Access to and Control Over Your Information
You have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate information
· Request deletion of your personal information (where legally permissible)
To make a request, contact us at feedback@anshfoods.com.au.
8. Data Security
We take reasonable steps to protect your personal information from loss, misuse, interference and unauthorised access. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute protection.
9. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, tax and accounting requirements.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.
11. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy request, please contact: feedback@anshfoods.com.au